Our Approach to Care
See the person, not the disability
This is the heart of Millennium Disability Care. It guides everything we do. It’s how we deliver services. Millennium Disability care was founded in 2018 by families who wanted better support for people with disabilities.
Today, we’re one of the top disability service providers in Australia, supporting people with complex intellectual, physical and multiple disabilities.
Our Approach to Services
Do it right, and do it better
One of the fundamental differences between Millennium Disability Care and other disability service providers is the ‘Millennium Approach’.
The Millennium Approach is the set of values that guides our organisation. Our employees embrace the Millennium Approach and have done so since the start. These principles represent our commitment to provide outstanding support services to people with a disability and their families.
It’s all about you and your requirements. It’s never a one-size-fits-all solution when you are at Millennium Disability Care.
Once we understand your needs and goals, we will work with you to develop a program that is just right for you. Exploring possibilities, working through challenges, and celebrating your wins is what makes our day.
We provide an integrated service so you can access other services you need – whether that’s looking for accommodation, daily services or home modification – as well as mainstream community services. Your safety and well-being is important to us and our policies and procedures help us keep this commitment – from recruitment to training, and supervision – it’s a fundamental part of our service.
At Millennium Disability Care Services, we are committed to making every interaction we have an amazing experience by practising the following behaviours of Service Excellence. We will provide culturally responsive, consumer and community-oriented, social support services, for older and younger people with disabilities.
Working towards a brighter future
In working to achieve our Mission Statement we are committed to achieving four key objectives.
- To promote effective management services
- To assure appropriate access and service delivery
- To ensure service user rights and responsibilities are well represented
- To maintain a safe and enjoyable work environment
“We are proud of the high quality of our services, and we work hard to continuously evaluate and improve them. Our people contribute a diverse range of People with experiences and knowledge to the organisation. As a team, we are passionate about disability support and advocacy.”
Who we are
Millennium Disability Care Pty Ltd is a Disability services provider, providing services under the National Disability Insurance Scheme (NDIS). Our headquarters are based in Melbourne, and we’re empowering people with disabilities all over Australia. Millennium Disability Care supports clients of all ages and with any disability (including physical, intellectual, multiple disabilities and mental illness).
Millennium Disability Care has participants funded by the National Disability Insurance Agency.
It supports people with disability indicated in the NDIS Registration Service profile dated 16 July 2019, who have disability and require:
- 0136 Group/Centre Activities
- 0133 Specialised Support Employment
- 0125 Participation in Community, Social & Civic activities
- 0124 Communications & Information Equipment
- 0123 Assistive Products for Household Tasks
- 0120 Household Tasks
- 0117 Development of daily living and life skills
- 0112 Assistive Equipment for Recreation
- 0107 Assist Daily Personal Activities
- 0106 Assistance in coordinating or managing life stages, transition and supports
- 0103 Assist Product for Personal Care & Safety
- 0102 Assistance to Access & Maintain Employment or higher education
- 0101 Accommodation/Tenancy Assistance
Additionally, MDC has links to property developments that it considers are ripe for Specialist Disability Accommodation (SDA).
MDC has NDIS Participants who are a mix of management types including:
A) Agency Managed (by the NDIA)
C) Plan Managed (by a Registered NDIS Plan Manager)
MDC undertook and was successful in a Stage 2 audit of the Core Module (provisional only) in December 2019. The audit report indicated many opportunities for improvement. MDC is committed to refining its existing services and possibly its business model to provide services that are more specifically targeted at participants who will value its strengths.
The National Disability Insurance Scheme (NDIS) offers both risk and opportunity to MDC. In response to this risk, MDC has taken the approach to review the feasibility of delivering NDIS services to support NDIS eligible participants in its serviceable areas.